Nikita Jewelry Return & Exchange Policy

At Nikita Jewelry, your satisfaction is our top priority. We take great pride in the craftsmanship and quality of our fine jewelry. If for any reason you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange in accordance with the following guidelines.

Return Eligibility
We accept returns of items in their original condition and packaging within 30 days of receipt. To initiate a return, you must first obtain a Return Authorization Number (RA#) by contacting our Concierge team at: concierge@nikitajewlery.com

Returns without an RA# will not be accepted. Unfortunately, no exceptions can be made.

All items must be unworn, undamaged, and unaltered, in the original packaging, including jewelry boxes, pouches, reports, certificates, and security tags.

Please note that items showing signs of wear, resizing, engraving, are personalized or damaged are not eligible for refund or exchange. These sales are final and non-refundable.

Clearance or sale items may not be eligible for return or refund unless defective.

How to Return Your Purchase
1.Request a Return Authorization (RA#)
Contact our Concierge Service via email to obtain an RA# and return instructions.

Prepare Your Package

• Place your item(s) in their original packaging inside the shipping box.
• Clearly mark your RA# on the outside of the return package.
• Affix the provided return FedEx shipping label and seal the package securely.

Ship Your Return

• You are responsible for the shipping and insurance charges of the return item.
• We strongly recommend using our authorized FedEx return label; Nikita Jewelry is not liable for returns sent via unauthorized carriers or methods.

Return Inspection & Processing
All returned merchandise undergoes a quality control inspection upon receipt. Approved returns will be refunded to the original form of payment. Please allow 7–10 business days from delivery for processing.

Items failing inspection (worn, altered, or damaged) will be returned to the customer at their expense.

Exchanges
To exchange an item, contact our Concierge Service to obtain an RA# and discuss your desired exchange. Exchanges must be initiated within 30 days of receipt. A new order of equal or greater value must be placed for the replacement item; your original purchase will be refunded upon return inspection.

Special Conditions

• Gemological Reports: Items accompanied by a gemological report must include the original report with the returned item. Missing original reports will incur a $300 replacement fee.
• Gift Items: Free gifts received with purchase must also be returned. If not returned, the retail value of the gift will be deducted from your refund.
• Gift Cards, Layaway Deposits, Appraisals, and Custom Orders are non-refundable.

Defective or Damaged Items
If your item arrives damaged or defective, please contact us within 7 days of delivery. We will arrange a replacement or repair at no additional cost after inspection.

Bespoke Jewelry
All Bespoke Jewelry sales are final.

Our Commitment
We are dedicated to ensuring your experience with Nikita Jewelry is exceptional and our pieces bring you a lifetime of beauty and joy. For any questions or assistance with your return or exchange, please do not hesitate to contact our Concierge Team. We are always delighted to assist you!

Nikita Jewelry offers complimentary shipping within the United States. Our shipments are made within 3-5 business days of the order; the carrier and tracking number are provided on the day your order ships. We only ship to a physical address and a direct signature upon delivery is required. For special requests and arrangements for your shipment, please contact us.   

All shipments outside the United States are coordinated with the purchaser. Shipping costs may apply. The consignee is responsible for import duties, VAT and/or tariffs applicable in the destination country. We will contact you prior to making a shipment with cost information.

For inquiries about shipping options, please contact us directly at concierge@nikitajewelry.com

Your Nikita Jewelry piece is protected against manufacturer defects for 12 months from the date of purchase.

This warranty covers issues with craftsmanship under normal use. It does not cover normal wear and tear, misuse, loss, theft, damage from chemicals or water, or alterations by anyone other than Nikita Jewelry.

Should a repair or resize be necessary, your piece may be sent to the designer. We’ll provide a clear estimate of any related costs before proceeding.

This warranty is void if your jewelry is repaired, resized, engraved, or altered by another service provider.

For assistance or repair inquiries, please contact: concierge@nikitajewelry.com

At Nikita Jewelry, we believe everyone should be able to own the piece they love. That’s why we’ve partnered with Affirm to offer flexible payment options, so you can enjoy your jewelry now and pay over time.

We offer 3, 6, or 12-month financing plans through Affirm.

Example: On a $1,500 purchase, you could pay $135 per month for 12 months with a 15% APR.

To check your eligibility and personalized rate, simply select “Pay with Affirm” at checkout. You will be asked for basic information and receive an instant decision, with no impact on your credit score.

Your rate will be based on your credit profile and may range from 0% APR to 36% APR, pending eligibility. Payment options are provided by Affirm’s lending partners at affirm.com/lenders

Financing terms depend on your purchase amount, and a down payment may be required.

There are no hidden fees. The amount you see at checkout is exactly what you’ll pay, every time.

For more information or assistance, please contact:
concierge@nikitajewelry.com

We offer complimentary ring resizing of up to two sizes (up or down) for any in-stock ring purchased through our e-commerce store.

Please allow 2–3 business days for resizing to be completed before your order ships.

Ring sizing may not be possible for some designs and may not be available in your size.

Customers are responsible for any shipping fees associated with resizing made after initial shipment.

Open bangles and cuffs are designed to fit differently than traditional bracelets. Fit is determined by the size of your hand and wrist, not just the bracelet itself. For the best experience, we recommend reviewing
the measurements listed on each product page.

How to Measure Your Wrist

Use a soft measuring tape or string and measure snugly around your wrist where you would normally wear a bracelet. Note the measurement in inches or centimeters.

How Open Bangles and Cuffs Fit

• Open bangles and cuffs are slightly flexible, but they are not meant to
  be bent frequently.
• Fit should feel secure without squeezing or sliding excessively.
• Most styles are designed to slip over the wrist and rest comfortably without spinning.

Understanding Measurements

On each product page, you will see:

• Inner dimensions listed in millimeters (mm). This reflects the internal size of the bangle or cuff.
• Approximate wrist fit range, which helps you determine if the piece will sit comfortably on your wrist.

If you are between sizes, we recommend sizing up for
comfort.

If you are unsure about fit, our concierge team is happy to
assist before you place your order. 

STANDARD BANGLE SIZE CHART (INNER DIAMETER)

Extra Small (XS)

• Inner diameter: 57–59 mm
• Approx: 2.28–2.32 in

Small (S)

• Inner diameter: 60–62 mm
• Approx: 2.36–2.44 in

Medium (M)

• Inner diameter: 63–65 mm
• Approx: 2.48–2.56 in

Large (L)

• Inner diameter: 66–68 mm
• Approx: 2.60–2.68 in

Extra Large (XL)

• Inner diameter: 69–71 mm
• Approx: 2.72–2.80 in

Nikita Jewelry Appointment Policy
At Nikita Jewelry, we offer private in-person, virtual, and phone consultations to deliver a truly personalized and exclusive experience to our private bespoke clients. Our Manhattan atelier is located at 608 Fifth Avenue and is accessible by appointment only. All visits must be scheduled in advance to ensure the highest level of service.

Recommended Consultation Flow
To provide you with the most personalized service possible, we kindly recommend beginning with a phone consultation. This initial step helps us understand your vision and determine how we can best assist you. From there, we will invite you to book a virtual design session or a private appointment at our Fifth Avenue atelier, if you wish.

Scheduling
To book an appointment, we kindly request that you complete our Private Consultation form located on the Bespoke page. A dedicated team member will personally reach out via email or phone within 24 to 48 hours to schedule your private phone consultation and provide you with a calendar booking system.
As part of our white-glove service, only VIP members have immediate access to Despina’s personal calendar.

To secure your preferred time, we recommend scheduling at least 24 hours in advance.

Confirmation for Virtual and In-Person Atelier Appointments
Once your appointment is scheduled, you will receive an automatic confirmation email with all pertinent details.
A friendly reminder email will also be sent one day before your scheduled time. These thoughtful touches help ensure a seamless and truly bespoke experience.

Please note: Appointments not confirmed during this verification process may be respectfully released, even if a calendar invitation has been accepted.

Cancellations & Rescheduling
We kindly request at least 24 hours’ notice for cancellations or changes. Cancellations made with less notice may result in limitations on future bookings.

Late Arrivals
To respect the time of all our clients:

• Phone consultations: If you are unavailable at the scheduled time, you will receive an e-mail to reschedule your appointment.
• In-person appointments: A 20-minute grace period is provided.
• Virtual appointments: A 10-minute grace period is provided.

Arrivals beyond these timeframes may require rescheduling, subject to availability.

Walk-Ins
Nikita Jewelry does not accept walk-ins. To preserve the exclusivity and privacy of our service, all visits must be scheduled in advance.

Appointment Validity
Appointments made with invalid phone numbers or inaccurate contact information will be automatically discarded to maintain the integrity of our booking system.

We sincerely appreciate your understanding and look forward to welcoming you to Nikita Jewelry for a refined, one-on-one experience that reflects our commitment to excellence.

At Nikita Jewelry, we stay true to our brand’s DNA: creating bespoke, high-end jewelry by hand for our private clients in our Fifth Avenue Atelier, while embracing a new era that makes everyday luxury accessible to all. Through our boutique e-commerce store, we present timeless fine jewelry created with the same care, precision, and attention to detail that define our bespoke masterpieces, designed to be cherished and effortlessly worn every day.

As a boutique luxury jewelry brand, we believe true luxury can never be mass-produced. Each piece is an expression of artistry, emotion, and craftsmanship, meticulously crafted with natural gemstones and precious metals, because genuine beauty can only be natural.

At Nikita Jewelry, we do not believe in or support fast fashion. Our creations are luxurious and timeless, designed to transcend trends and celebrate enduring beauty. Whether you are shopping online or ready to create your bespoke dream masterpiece, every Nikita jewel reflects our unwavering commitment to quality, authenticity, and meaning. We don’t follow trends we create heirlooms!

Bespoke by Nikita

Our Bespoke by Nikita creations are handmade, high-end jewelry pieces designed exclusively for our private clients in our Fifth Avenue Atelier. With prices starting at $25,000, each bespoke piece is a one-of-a-kind masterpiece, crafted for those who appreciate the beauty of true artistry and the legacy of fine craftsmanship.

These jewels are created to celebrate life’s most meaningful moments—from love and milestones to personal triumphs—and are designed to be cherished and passed down through generations, becoming timeless family heirlooms.

Nikita Boutique (Online Store)

Our Nikita Boutique e-commerce collection brings the essence of luxury within reach while staying true to our values of artistry, emotion, and craftsmanship.

We believe luxury can never be mass-produced—each piece is crafted with natural gemstones and precious metals, expressing the purity of genuine beauty. Every jewel is crafted with soul, for those who value authenticity and meaning in what they wear—whether celebrating love, marking a milestone, or simply treating themselves.

The Nikita Boutique collection offers timeless, exquisitely crafted jewelry designed to be worn with ease and cherished every day, making everyday luxury accessible to all.

Nikita Jewelry is more than retail store, a true working atelier, where the magic happens!
Our atelier is located on Fifth Avenue in NYC, steps away from Rockefeller Center!

We offer private appointments to our Bespoke clients, not open to the public.

Please schedule your private consultation with one of our experts to start creating your bespoke masterpiece!

Absolutely! While our Fifth Avenue atelier crafts bespoke high-end pieces for private clients, the Nikita Boutique makes fine jewelry more accessible while maintaining the same standards of craftsmanship and care.

Yes, all shipments outside the United States are coordinated with the purchaser. Shipping costs may apply. The consignee is responsible for import duties, VAT and/or tariffs applicable in the destination country. We will contact you prior to making a shipment with cost information.
For inquiries about shipping options, please contact us directly at concierge@nikitajewelry.com or (646) 671-6648

Shipping within the United States is complimentary.
Shipping costs may apply on international shipments. For more information please contact us: concierge@nikitajewelry.com

Absolutely. You can trust buying fine jewelry online from Nikita Jewelry with complete confidence. Every piece we offer through our boutique e-commerce store is crafted with the same care, precision, and attention to detail that define our bespoke creations from our Fifth Avenue Atelier.

We are a trusted luxury jewelry brand known for our commitment to authenticity, transparency, and craftsmanship. Each jewel is made using only natural gemstones and precious metals, ensuring genuine quality and timeless beauty.

Our secure online shopping experience guarantees your privacy and peace of mind, with safe payment options, insured shipping, and dedicated concierge service to guide you through every step.

At Nikita Jewelry, integrity is at the heart of everything we do because true luxury is built on trust, craftsmanship, and authenticity.

For Nikita Boutique collection, we are delighted to offer flexible payment options through Affirm, making it effortless to bring your Nikita Jewelry piece home and enjoy it right away.

For our bespoke creations, a 50% deposit is required to begin your personalized design journey. Each bespoke piece is individually handcrafted and tailored exclusively for you, making it a true work of art. As every detail is custom-made to your vision, this initial deposit is non-refundable.

General Care

To preserve the beauty of your jewelry, avoid contact with perfumes, lotions, and harsh chemicals. When not worn, store each piece in its pouch or jewelry case to prevent scratches and damage. Clean gently using mild soap, warm water, and a soft cloth. Rinse thoroughly and dry before storing.

When Not to Wear Jewelry

We recommend removing fine jewelry before exercising, swimming, showering, or performing household tasks. Avoid exposure to extreme temperatures, impact, or prolonged moisture.

Stone and Material Considerations

Natural gemstones vary in hardness and durability. Some stones require additional care and should be protected from impact, sudden temperature changes, and chemicals. If you are unsure how to care for a specific piece, our team is happy to advise.

Professional Care

For longevity, we recommend periodic professional inspection and cleaning, especially for pieces worn frequently. This helps ensure settings remain secure and your jewelry continues to wear beautifully over time.

Questions

If you have questions about caring for your jewelry or a specific piece, please contact us directly at concierge@nikitajewelry.com

You can determine your ring size by wrapping the base of your finger with a string. Make sure the string is snug but not tight and mark with a pen where one end of the string meets the other. Then line the string against a ruler and make a note of the length.

Using the chart below find the size that corresponds to your measurement:

Disclaimer of Warranties
Nikita Jewelry provides its website, products, and services on an "as-is" and "as-available" basis without any warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Use of our website and services is at your own risk, and we do not guarantee that the website will be error-free, secure, or uninterrupted, nor do we make any warranties regarding the accuracy or reliability of the content available through our site.

Limitation of Liability
In no event shall Nikita Jewelry or its affiliates, directors, employees, or agents be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of our website, products, or services. This limitation applies even if we have been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you to the extent prohibited by law.

Shipping Delays
While we strive to ensure timely delivery of all orders, unforeseen circumstances such as weather, customs clearance, or carrier delays may affect shipping timelines. Nikita Jewelry is not responsible for delays caused by third-party shipping carriers or other factors beyond our control. Estimated delivery times are provided as guidelines and are not guaranteed.

Return, Refund and Exchange Policy
Our return, refund and exchange policy is subject to the terms outlined on our Return, Refund and Exchange Policy. Items eligible for return or refund must meet our stated conditions and be returned within the specified timeframe. We reserve the right to deny returns or refunds for items that do not comply with our policy.

Niche Disclaimers
Nikita Jewelry does not provide medical, legal, or financial advice. Any information presented on our website or in our content should not be interpreted as professional advice in these fields. Always consult with a qualified professional regarding medical, legal, or financial matters. Nikita Jewelry is not responsible for any decisions or actions you take based on the information provided on our website or associated materials.

Your privacy is important to us. This policy outlines how we collect, use, and protect your personal information.
Information Collection: We collect personal information when you create an account, place an order, or subscribe to our newsletter.
Use of Information: Your information is used to process orders, enhance your shopping experience, and communicate with you.
Data Security: We employ industry-standard security measures to protect your information from unauthorized access.

At Nikita Jewelry, your privacy is our priority. We are committed to protecting the personal information you share with us and providing you with a safe and secure shopping experience. This Privacy Policy explains how we collect, use, and protect your information. By accessing or using our website, you agree to the terms of this policy. If you do not agree with these terms, please discontinue using our site.

We collect personal information when you voluntarily provide it to us, such as when you sign up for our newsletter, purchase an item, or communicate with us. The information we collect may include:

• Your name
• Email address
• Telephone number
• Billing and shipping addresses
• Payment information (collected through a secure third-party processor)
• Any preferences or details provided through surveys or questionnaires.

We may also collect non-personal data such as:

• IP address
• Browser type
• Device information
• Referring to a site or search engine.

We use your information to:

• Process and fulfill your orders
• Communicate with you regarding your purchases, including shipping updates
• Send promotional materials, such as newsletters and special offers
• Personalize your shopping experience and streamline our services to suit your preferences
• Improve our website and customer service.

Your delivery address will be shared with shipping companies solely for delivery purposes. We will not sell or share your personal information with third parties for marketing purposes.

We use cookies to enhance your shopping experience by remembering your preferences and ensuring the smooth functioning of our website. You can choose to block or delete cookies through your browser settings, but doing so may affect the functionality of our site.

We also use third-party services, such as Google Analytics and Calendly, to better understand our users' interactions with our site. These services may collect information such as your IP address, browsing history, and time spent on our pages. We do not control these third-party services or their privacy practices. We encourage you to review their privacy policies for more information.

Our website may contain links to third-party sites. Nikita Jewelry is not responsible for the content or privacy practices of these websites. We encourage you to read their privacy policies before sharing your information.

We implement various security measures to protect your personal information from unauthorized access, use, or disclosure. All transactions are confidential, and we use reputable third-party payment processors to ensure secure payment processing.

We retain your information for as long as necessary to fulfill your order, communicate with you, or comply with legal obligations. In the event that we are required by law to disclose your information, such as in response to a subpoena.

Nikita Jewelry reserves the right to update its policies at any time. Revisions to policies will be updated on our website without prior notice. Your continued use of our site signifies your acceptance of any updates.

If you have any questions or concerns about our policies, please contact us at:

Email: concierge@nikitajewelry.com
Phone: (646) 671-6648

Thank you for trusting Nikita Jewelry with your personal information. We value your privacy and are dedicated to providing you with a safe and enjoyable shopping experience!